Social media has erupted after an incident that was captured by a customer at Pick n Pay stores.
A Facebook user , Ricardo Jason Snyman shared an image of a petrified lady with a wailing boy on her lap in a Pick n Pay store. According to the post, the boy broke a slab of chocolate in Pick n Pay store , Town Center.
Ricardo Jason Snyman wrote : This incident happen this morning..
Shop:- PNP Town Centre
Alleged:- Grandson of this elderly lady was accused of breaking a chocolate.. NOT STEALING IT..
WAS IT NECESSARY FOR THE MANGER & SECURITY to handle the situation LIKE this
Traumatising… PLEASE deal with this matter. I await you’re response.!!
Pick n Pay then responded with : This is disappointing. Please private message us your contact number Ricardo and we will address this matter further.
However, the image has been shared thousands of times on social media with many taking to Pick n Pay Facebook page to demand answers on the incident.
One Facebook user, Jason wrote : Yet again it would seem that not all Pick n Pay’s understand and take to heart the values of the Pick n Pay brand when you see images floating all over the Internet where a traumatised grandmother and her grandson are stripped of their dignity AND humanity in a store at Town Centre Mitchells’ Plain. When will this total disregard for the consumer and human rights be addressed by this retail giant?
To quote Pick n Pay’s value system:
For over four decades we have built a truly sustainable business. The growth and success of Pick n Pay is attributable to two fundamental principles:
An unwavering belief in consumer sovereignty
The application of the “four legs of the table” principle.
These principles were put into practice at the foundation stages of the Company, and continue to be the cornerstone of the business
The four legs of the table
The “four legs of the table” principle follows a simple analogy: The business is essentially likened to a table supported by four legs, on top of which the consumer is positioned. Each leg is required to be equally strong so that the table may remain balanced and upright. The four legs comprise:
Promotion and social responsibility
Each leg is equally important to the success and continued sustainability of the business. Each requires, and continues to receive, equal focus and management support.”
Pick n Pay I urge you to take a good look at your “four legs of the table” principle, on top of which the consumer is positioned. Are your Franchisees familiar with this, and if they are, then why are so many consumers left to feel less valued?
To which Pick n Pay responded : Hi Chevonne.This incident was unacceptable, and we are very sorry for any distress caused. We are trying to identify and contact the family concerned to apologise to them. We are urgently investigating the incident with our franchisee who runs this store, to understand the circumstances and take the necessary steps to ensure it never happens again.
Source : iDurban